Order confirmation

When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order*.

How will my order be delivered?

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Where does Feelin Zen deliver?

We deliver anywhere in the UK (United Kingdom)

There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

If your address is outside of the UK mainland please contact for a delivery quote, either by email info@feelinzen.co.uk


*Some items, such as some Avalon Couches and Salon Furniture, are made to order and these can take between 2 to 8 weeks for delivery. Some items have to be imported and these can take 14 to 28 days for delivery.

On rare occasions, products can be temporarily out of stock and we will the let you know the delivery timescale after you have placed the order or you can email us before you place the order for an estimated delivery date.

Delivery times stated on our website are a guideline only and do not form a contract.